We try very hard to keep products on our website accurate and up to date.
As with most custom wheel websites, we offer many styles of wheels from
many manufacturers. Some of these wheels we have in our inventory and most
of them are available from the manufacturers' inventories. Not all styles,
colors, sizes, offsets or bolt patterns are available at all times. Our
inventory as well as the manufacturers' inventories are constantly
changing. We do our best to remove discontinued styles and add the new ones,
but keeping them updated is a continuous process and we do our best to keep
them up to date. We reserve the right to decline, suspend, cancel, reject
or limit the quantities of any order placed due to the product being
unavailable. We will notify you if the product(s) you ordered are
unavailable. If your credit card or Paypal account is charged and if the
product ordered is unavailable we will make all attempts to issue a refund
promptly. We appreciate your understanding in this matter.
We do our best to keep prices on our website accurate and up to date. Since
we are all human, sometimes typing errors happen. If you notice a price on
our website that looks wrong or too good to be true (such as a $500.00
wheel listed for $5.00), it's probably an error. We will correct the error
as soon as it is brought to our attention. We reserve the right to decline,
suspend, cancel, reject or limit the quantities of any order placed due to
any and all pricing errors. We will notify you if there is a pricing
discrepancy of the product(s) you ordered. If your credit card or Paypal
account is charged and if the product ordered is unavailable we will make
all attempts to issue a refund promptly. We appreciate your understanding
in this matter.
We practice fraud prevention techniques which include verification of your
payment account and address confirmation. We may also use third-parties to
help us validate, analyze or access the risk of any order placed on our
website. We reserve the right to decline or reject any order placed without
giving any reason. Fraud attempts will be reported to the authorities and
will be prosecuted to the fullest extent of the law. We appreciate your
understanding in this matter.
We will assist customers with cancellation of an order
that has not been shipped and are not marked as custom order/
non-refundable items. Items that have been shipped already cannot be
canceled or modified. Order cancellations should be submitted the same day
that the order is placed in order to avoid order cancellation/ restocking
fees. Cancellations can be done through our customer service or sales team
who can be reached via phone.
Your request will be processed as quickly as possible,
but please note that sometimes products ship quicker than expected. Orders
cancelled after the order has fully processed or shipped are subject to a
fee of 30% cancellation/ restocking fee plus any shipping charges that were
incurred by Wheel 1 Factory . If the product(s) have been ordered from our
suppliers or have been shipped, your order is subject to all freight and
handling charges plus a 30% restocking fee.
Non-Returnable products cannot be cancelled or modified
once installation/ manufacturing has begun.
These items include, but not limited to:
Items that are "Non-Refundable"
Wheel and Tire Packages
Items that have already shipped cannot be cancelled or
7 DAY RETURN
Product(s) must be in new condition and in the original
packaging. In no event will we accept a product return that is in a poor
All returned merchandise must be returned with all
original accessories and packaging. All returns or cancelled orders are
subject to all freight and handling charges plus a 30% restocking or
cancellation fee. Wheels that qualified for our "free shipping"
are subject to shipping charges accrued both to and from the customer. All
merchandise must be properly packaged for return shipping.
Wheels must be fit-checked on the vehicle before
mounting tires on them. Wheel and Tire packages are not returnable. Wheels
that were shipped with tires mounted on them must not have been installed
on the vehicle and driven on.
We are not able to give credit on merchandise which has
been damaged during return shipping due to improper packaging. It is the
customer's responsibility to make sure the wheels are packaged correctly
and protected from being damaged.
We will not accept returns on special order wheels or
Please contact us for a RA (Return Authorization)
number, packaging and shipping instructions. Items returned without a RA
number will be refused and any shipping/ freight charges will be the
responsibility of the customer.
For orders delivered within the continental US where the
reason for return is based on the customer no longer needing or wanting the
product, purchasing the wrong product where the description is proper, or
any reason that is not the result of Wheel 1 Factory error, the cost of the
initial shipping charge and a return fee will be deducted from your refund.
A prepaid shipping label(s) may be provided on a case by case basis.
Products requiring freight, LTL shipping, or
international shipping, while valid returns are accepted, note that the
shipping charges will be an amount based on the estimate from the shipping
carrier, which may be substantially higher and it may result in the
shipping costs exceeding the cost of the product.
Also note that coordination of the return shipping will
be the responsibility of the customer. In the event an error is made by Wheel
1 Factory , a return shipping label will be provided.
Any returns related to defects, damage, fitment or other
flaws will require additional inspection at times. Depending on the
product, we may also require that you send the product back to the source
for inspection. In the event that you bring the product to your own
mechanic who provides a report, we reserve the right to request verification
by having the product shipped back to our source for additional inspection.
Any incorrect parts must not in any way be assembled,
installed, or modified. Any sign of assembly, installation or modification
will deem the parts non-refundable/ non-returnable.
The few exceptions for items that cannot be returned
Custom Built Orders.
Custom Wheel and Tire Packages.
DAMAGED OR INCORRECT ITEMS*
While Wheel 1 Factory strives to ensure that the
products purchased will be the right fit, the first time, in perfect
condition and proper fitment, sometimes due to factors outside of our
control, products may be damaged in transit, defective from the assembly
line or otherwise are simply incorrect.
It is unfortunate, but sometimes, product(s) might come
damaged due to mishandling during shipping. We ask that you contact one of
our customer service representatives and they will help assist with the
necessary steps needed.
Upon delivery, please inspect all packages for defects
or damages. If you receive a defective or damaged item, take as many
pictures of the product and the packaging, make a note of the damage on the
shipper’s receipt, notify the shipping company and file a damage claim
form. If necessary, we can assist in this process. Please notify us
promptly so we can send you a replacement once all claims are settled. All
damage claims must be made within 24 hours of receipt of goods.
If your product(s) arrive defective, damaged, or
incorrect, not at the fault of the customer, do not attempt to use,
install, modify, or repair the part. Please contact our customer service
team, who will assist during the process, work with you, and find the best
solution to your issue.
In the event of an exchange or replacement, once you
have contacted our customer service team, our team will work with you to
help facilitate the transaction. During this time, photos or video of the
particular damage, defect, or fitment issues may be requested in order to
correctly process your request, assess the issue and underlying cause, and
determine the next best steps.
If accepted, we will provide you with a prepaid return
label to return the defective, damaged, or incorrect product. Upon return,
we will inspect the part, which may require additional proofs, such as
photos, videos or assessments, and upon confirmation of the defect, damage
or incorrect product at no fault of the customer, the exchange or
replacement will be processed. We ask customers to be patient with this
process because it can take an unforeseeable amount of time to get things
sorted involving the wheel manufacturers or the shipping/ freight
Products must be shipped within 3 days after final approval
of return or exchange. Please note that products must be in the original
packaging and there are additional requirements for products that ship
Please be advised that the returns, refunds or exchanges
under this section do not apply to warranty claims. Warranties on products
are offered by the manufacturers, and each manufacturers' timeframes, terms
and conditions, and schedules vary. While warranty claims are specific to
each manufacturer, Wheel 1 Factory will make every attempt to help the
customers with valid warranty claims.
WHEELS AND TIRES*
Any warranty request must be done by submitting a
warranty service request. After submitting said warranty request, we will
review the request and issue an RA #. Only products with a valid RA# will
be accepted. All other returns will be refused on arrival.
When you ship your item, please use a shipping method
that can be tracked, such as FedEx or UPS and provide the tracking number
to us in writing. Always insure the shipped items for the full purchase
The buyer is responsible for shipping both ways for a
warranty claim. Make sure you properly package the product when shipping it
back to us for warranty. Wheel 1 Factory is not responsible for damages during
shipping due to improper packaging.
If the returned products are inspected upon arrival and
the manufacturer deems it not to be subject to the warranty coverage, the
product will be returned to the sender, without repair or replacement, at
the sender’s expense.
Payment for orders may be captured as soon as the order has been
successfully placed. Refunds for returned products are issued as soon as
they are inspected and processed and may take many days after being
received by our warehouse. Refunds will be issued via the same payment
method originally used to place the order (Credit Card, Debit Card, PayPal,
Progressive Leasing, etc.). Once the refund has been issued a confirmation
email will be sent. Please allow an additional 5-7 business days for the
credit to appear on your account.
Wheel 1 Factory will work tirelessly to have our
customers well informed, and customers should be aware of the relevant
federal, state, city and local laws that govern their transactions on
products they purchase. As a result of the growth and evolution of our
market, updates, modifications, amendments, alterations and changes must
necessarily occur at any time, without prior notice, to these Terms &
Conditions. Modifications may include, but are not limited to pricing,
availability, suggested use, fitment, compatibility, and warranties.
Generally, Wheel 1 Factory disclaims all loss, and is
not responsible for, any additional charges, labor, loss or damage incurred
as they are related to the products purchased from Wheel 1 Factory unless
otherwise permitted under these Terms & Conditions. This disclaimer
applies in all events, and to all situations.
In addition to the general disclaimer above, Wheel 1
Factory specifically disclaims the following categories of loss:
Additional charges arising from any labor costs
associated with the products. Specifically, Wheel 1 Factory will not pay
for any labor costs associated with the products.
Wheel 1 Factory will not pay for any loss of use of
vehicle, loss of time traveling back and forth to auto body shops, posts
offices', experts, etc., lost time at work if the vehicle is used for work,
customer remorse, a locality restricting a product at a later point in time
after purchase, additional costs associated with shipping and storage of
the products which includes damages associated with delayed deliveries.
While we work to avoid any errors, omissions or any
misstatements that may appear on the Wheel 1 Factory website, we do reserve
the right to cancel any undelivered orders based on inaccurate information.
Please do keep in mind that this disclaimer applies to
all products offered on Wheel 1 Factory website, and in the event of any
conflicting terms contained on specific pages of the website, the terms
contained in this Terms & Conditions, and disclaimer, shall control.
Consumers, at their sole discretion, shall have the
ability to provide feedback on any products or services received. Feedback
may be in the form of posted content, commentary, images, media files, or
otherwise a variety of methods. Please note that any consumer feedback
provided shall not be considered confidential and may be used for public
posting, along with the consumer's name, city, state, year, make, model of
vehicle, and organization.
The Consumer has the sole responsibility for any content
submitted, or issues that arise therefrom. In the event that the Company
offers an incentive to prompt the consumer for such feedback or review,
such incentive shall not be modified based on the content of the response,
but is offered solely for participation. While reviews are designed to
reflect the true impression of the party submitting the information, Wheel
1 Factory reserves the right to modify or remove any Party Submission(s)
that (a) are in violation of any of the standards herein; (b) contain any
confidential or private information; (c) contain commentary unrelated to Wheel
1 Factory products or services; (d) are contrary to the business interests
of Wheel 1 Factory ; and (e) contain information that is clearly false or
Note that Wheel 1 Factory does not endorse any consumer
submission or any opinion, recommendation or advice expressed, and
expressly disclaims any and all liability in connection with consumer
submissions. The party submitting the consumer submissions is solely
responsible for any interactions with other users.
This limited warranty is the sole express warranty given
and is IN LIEU of all other express warranties, whether oral or written.
All implied warranties, including, without limitation, warranties of
merchantability of fitness for a particular purpose are hereby disclaimed.
This warranty expires upon transfer of title of any products by the
original retail purchaser. No warranty or representation by anyone other
than the manufacturer shall be binding.
Test fit all wheels on vehicle prior to mounting tires.
If there are any issues with the wheels, please do not mount tires. If you
mount them, you own them. Customer assumes FULL responsibility for
wheel/tire fitment. The wheel/tire specifications provided with respect to
offset, finish, wheel width, bolt pattern and tire size are accurate,
however final fitment is the responsibility of the customer. Please be sure
to take into account brake caliper clearance, lug nut size or lug bolt
size/length, vehicle ride height and age/condition of vehicle. Professional
installation and fitment advice is HIGHLY recommended. Some vehicles may
require additional modifications. If you have any questions about fitment,
please feel free to contact us at 626-626-0258 .